Refund & Cancellation

Get the latest updates from this page.

Refund & Cancellation

Refund & Cancellation for fastvacancy

Returns, Refunds and Exchange is the scheme provided by various sellers listed on ‘fastvacancy’s’ website available at www.fastvacancy.com or the mobile application under the brand name “fastvacancy” (collectively “Platform”), in relation to specific products. Returns, refund and exchange policy gives you an option to return, or exchange items purchased on the Platform, for any reason within the specified return/exchange period, as detailed on the product details page. However, the return/exchange shall be eligible for products that are in good condition, as may be determined by fastvacancy.

How we use your information

We use the information we collect in various ways, including to:

Provide, operate, and maintain our website
Improve, personalize, and expand our website
Understand and analyze how you use our website
Develop new products, services, features, and functionality
Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes
Send you emails
Find and prevent fraud

What can I return?

You may request returns for most items you buy from sellers and suppliers listed on the Platform that are within the return window. However, products that are explicitly identified as ‘not returnable’ on the product detail page cannot be returned. Products which are identified as ‘returnable’ are eligible for return with the conditions as specified in the product description page and this policy.At the discretion of the Platform, Products sold under any offer, promotion or discount may not be returned. All returns are subject to the details provided in the product description page and other Sections of this policy. Products that are not eligible for return on the Platform, may be exchangeable for reasons mentioned on the product description page on the Platform.. However, if you receive a damaged/defective/wrong product from any seller listed on the Platform, you will still be allowed to exchange the product for reasons as provided in the product description page. In case you have purchased a product with which a free product is delivered, and you raise a request for return the main product, you will have to return the free product as well. Further, a product which forms a part of a package of other products, you must return all products that form part of the package to process the refund. In circumstances where you return an extra or a different product, fastvacancy will not be accountable for misplacement or replacement of such product and will not be responsible for its delivery back to you.

What are the return options?

Certain products on fastvacancy will have two return options available: (a) Wrong/Defect item return option, and (b) all return option. If a product does not have the above-mentioned options for return, the return option available for the Product in the product description page will be applicable. All return options are subject to the product being identified as returnable in the product description page.

What is the Wrong/Defect item return option and all return options?

fastvacancy provides an ‘all return option’ to its users, wherein users will be able to enjoy certain privileges on a specific product for payment of a premium on the product cost. Features of an all return option are as follows: Subject to seller’s return/exchange policy provided on the product description, the user will be allowed to return/refund an already purchased product, if the said product is eligible for return/exchange. The user will be eligible to return the specific product for reasons other than the product being wrong or damaged. The all return option is available only for specific products. For users not availing an all return option, shall be eligible for a ‘Wrong/Defect item return option’ . If you opt for the Wrong/Defect item return option: Subject to seller’s return/exchange policy, the user will be allowed to return/refund an already purchased product, if the said product is eligible for return/exchange. The user will be eligible for return/refund of the product if the product received is defective, damaged, wrong or incomplete due to seller’s fault or if the user has received the wrong product.

Instant Refund:

fastvacancy offers instant refund whereby the refund will be triggered within 4 (four) hours of the product being picked up and marked by the delivery partners as successfully picked up (“Instant Refund”). The refund will be reflected to the bank account or as fastvacancy Balance within 3 -7 Business Days. The following are the conditions which are required to be met for the return to be eligible for an Instant Refund: Instant Refunds are only available for cash on delivery orders. The product which is being returned should have successfully undergone a quality check by the delivery partners and should have been marked as successfully picked up for return on the systems of fastvacancy. fastvacancy reserves the right to not accept the return in the event the product is damaged, incorrect or for such other reasons as fastvacancy deems fit. In the event where the delivery partner is unable to mark the product as successfully picked up in the systems of fastvacancy, as a result of technical issues, fastvacancy shall not be liable to process the Instant Refund. Further, fastvacancy shall not be held liable for not processing the Instant Refund for reasons attributable to the delivery partner, which include instances as, product being marked canceled instead of picked up, tracking details not available for the product picked up, etc. In such instances, fastvacancy may not be able to process the Instant Refund. Instant Refunds will not be processed in case of instances whereby the systems of fastvacancy cannot generate a refund without manual intervention, i.e., it is not a system generated refund. Manual intervention is typically required in the following instances: In the event the refund request is raised for a missing product or a product that was not delivered to the customer. In the event that the delivery partner is unable to update accurate details in the systems of fastvacancy regarding the product that has been picked up including tracking details for the product. In the event the customer has opted for self shipment, for any reason, and not routed the return via the delivery agents assigned by fastvacancy. In the event that the customer has mistakenly returned additional products along with the products for which the return was initiated. Instant Refunds are not available for customers who have purchased products from Resellers on the fastvacancy platform. fastvacancy may not be able to process Instant Refunds in the event of unavailability of services due to any reason including technical issues and downtime, which may include: (a) downtime in the bank servers which will hamper fastvacancy’s ability to process the refunds, (b) downtime in the fastvacancy platform or communication channel which disrupts the ability of the delivery partner to update the status of the pick up, or (c) other technical reasons which disrupts the process of return and refunds, as may be applicable. Instant Refunds will not be processed if the bank details or UPI ID is not provided or is inaccurate. fastvacancy reserves the right in its sole discretion to refuse Instant Refund for reasons including but not limited to: (i) any fraud or malpractice committed by the user and detected by fastvacancy at any point of time, (ii) for any other reason that fastvacancy may deem fit.

Miscellaneous

Please note that all the customer claims and requests for return/refund shall be subject to fastvacancy’s satisfaction. fastvacancy reserves the right, at its sole discretion, to amend, change, modify, add or remove any portion of this policy at any time without any prior written notice to you. It is your responsibility to review this policy periodically for any updates/ changes.